It seems that it turned out to be more complicated than you might expect. Thanks for re-asking, Iwas going to write you Since an even newer version than the one you recommended still does not do the trick, I think consulting you before doing this may prove beneficial. I'm considering rolling back the driver version again and trying to manually install the version number you recommended. My machine works fine with this newer driver version so far, but the Zoom problem presists. The driver was again updated to the newer version 26.100.7985. So I now tried to install the version number recommended by you, using the windows device manager with the 'update driver' option. I therefore concluded this is a problem with the HP website installation utility, and not a matter of incompatible hardware. This is of course incorrect because both my 620 HD display adapter and my machine are in the list of machines and adapters included in the release notes for this driver on the HP website: I started the process.Īt a certain point I got the massage that my computer does not meet requirements for this driver (i.e the version recommended by you - 26,100.6888). Now, trying to install the version you recommended from the HP website, the Hp website recognized my machine and lead me trough a configuration utility by which to do the download and the installation. In the device manager) brought me to an early version number 25.20.100.6472 Rev.W. Rolling back the driver version (using the 'roll back driver' option I actually manually updated to the latest version of the 620 HD adapter driver which is 26.100.7985 even before even coming to you.
Please let us know if the issue persists to look into this issue. Allow Windows Update to Search for the best drivers for your system. Go to Device Manager > Right-click on "Intel® HD Graphics" or "Microsoft Basic Display Adapter".Ĩ. Uninstall the (DCH) Intel® Graphics Control Panel/Intel® Graphics Command Center via Start > Settings > Apps & Features.Ħ.
Uninstall the generic DCH drivers via Start > Settings > Apps & Features.ģ. Software and drivers for HP EliteBook 1040 G4 Notebook PCĪdditionally, you may follow these steps to install the latest Original Equipment Manufacturer graphics driver for your system:Ģ.Do you know if this issue occurs while running the latest customized driver for your computer? Are you able to ask HP support if this update may help you resolve this issue?Īlso, computer vendors usually customize their drivers to ensure system functionality. First, we would like to know if this issue happens when using the latest BIOS and drivers available for your computer.
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